Refund policy

We do our best to get your order right the first time. This is why we personally inspect each item before shipping it to you; however, we do realize sometimes mistakes can happen.

We will refund/exchange your order within 30 days of purchase if the item is damaged/defective. If 30 days have passed since your order was placed, we will not issue a refund or exchange. To initiate a refund, follow these steps:

Step #1: Simply contact us and tell us the issue so that we can immediately make it right. Please include your name and order number.

Step 2: Mail your damaged item(s) back to us. You will be responsible for the cost involved to return your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 days. Our mailing address is: Unlocking Greatness, Inc. P.O. Box 7208, Prospect Heights, IL. 60070.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale/discounted items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.